User Experience Consulting

Customers don’t measure their success by your projects being on time and on budget, so why are you?

People buy products and services that provide a way for them to make progress in an area of their lives they currently struggle with. Your customer's struggle causes them to look for a solution that best get the job done. However, customer needs shift and expectations grow over the years as they continue to strive to make progress. It's never been more important to learn and understand your customer's needs, and to then design your products to meet them. Your competition knows it, and your customers now expect it.

I will partner with you to design meaningful solutions that allow your customers to achieve the progress they desire.

 

Services Provided

Evaluate Your Existing Products

  • Heuristic Evaluation
  • Competitive Analysis
  • Usability Studies
  • Systems Map
  • Optimization

Discovery & User Research

  • User Interviews
  • Non-directed Interviews
  • In-depth Interviews
  • Jobs to be Done Interviews
  • Contextual  Inquiry

Prototyping & Experience Mapping

  • Axure Clickable Prototype
  • Paper Prototype
  • Collaborative Design Studio
  • Experience Mapping
    • Journey Map
    • Story Map
    • Service Design
    • Job Map
  • User Flows

Collaboration & Facilitation

  • Design Sprints
  • Design Studios
  • Sketch Sessions
  • Ideation Sessions
  • Strategy Sessions
  • Co-creation Sessions
  • Design Thinking Process Facilitation

Work

Collaborative Design Sprint Example

For this project I was the UX design lead for the redesign of My Health Plan, Medical Mutual's claims servicing web application.

I believed collaboration was important to the success of this project.  So I convinced the project sponsors, the VP of Customer Experience and Product Manager to deviate from Medical Mutual's traditional product development process by allowing me to organize a cross-functional  team that explored ideas and validated concepts with users prior to development.  

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Are you a business owner or leader struggling with a UX design or product strategy challenge? Having a discussion with an expert outside of your company can help you gain an important perspective.  Many times you can bring clarity to an issue by talking it through with another person. 

I learn a lot from speaking with people trying to build amazing products. Not every project is a fit, but this call helps me understand more about your company and the problems you are trying to tackle. 

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